Contact Us 

Customer-Centric Support
At Tlerabiee.com, we prioritize efficient and reliable assistance for all your outdoor solutions. Our dedicated team operates under clear service protocols:

Contact Channels
📧 Service Email: service@mail.tlerabiee.com

Optimized Service Preparation
For faster resolution, please have ready:
✓ Order number (found in confirmation email)
✓ Product name/SKU from your purchase
✓ Brief description of the issue  

Our Service Commitment
• Pre-sales product consultation
• Order status tracking support
• Warranty claim assistance
• Return/Exchange guidance  

Guaranteed Response  

Email replies within 1 business day
Phone queue time under 3 minutes
Standard case resolution in 72 hours
Service Limitations  

No on-site technical support
Cannot modify orders after shipping
Weekend messages processed next business day
Continuous Improvement
We regularly:
• Analyze common gardening tool inquiries
• Update FAQ library with seasonal issues
• Train staff on new outdoor technologies